Individual people with whom your organization has a relationship. This could be donors, volunteers, clients, or anyone else.

Households, foundations, companies, or other organizations and agencies with whom your organization has a relationship. Accounts are used to organize contacts.

Potential and actual revenue, like donations, grants, or membership fees that fund your organization.

The Agency object tracks all HUD-required information about a housing counseling agency. It is also the parent object for Agency Contacts.

Agency Contacts track all HUD-required information about your counseling and administrative staff.

Area Median Income (AMI) - the midpoint of a specific area’s income distribution and is calculated on an annual basis by the Department of Housing and Urban Development. HUD refers to the figure as MFI, or median family income, based on a four-person household.

AMI records allow you to calculate what percentage of income a household makes, compared to the Median Income for their MSA. These records are created for each year and each county that you serve. 

The Application Household Member object lets you store important information on each household member. The number of Application Household Members also determines the household size for qualifying calculations such as Percent of AMI. 

Track property appraisals throughout the life-cycle of the home, including program acquisition appraisals, appraisals done by the buyer's lender at purchase, refinancing appraisals, and appraisals done after improvements.

Track Assessed Value and Property Taxes over time, including exemptions.

You can track client assets as Asset records to calculate net worth and total amount available for payments.

The Counseling/Education object tracks Group Session attendance and/or one-on-one counseling the client has received. There are two Counseling/Education Record Types: 

• Group Education lets you track a particular Application Household Member's attendance of a class, as well as their Status in relation to the class (Attended, Registered, No Show, as well as values you might add). 
• 1-1 Counseling records track individual counseling for all HUD-reportable activities. They can also be customized for non-HUD reportable coaching.

Track trainings that your counselors have attended, including whether they received a certificate from that training course.

You can track client debts as Debt records to calculate net worth, debt-to-income ratio, and total monthly debt obligations.  

Development Costs track the costs of developing (or rehabilitating) a property/project including direct costs of labor and materials, contractor’s overhead and profit, plus indirect costs such as taxes and development loan interest.

Financial Checkpoints allow your program to track a household's financial information over time such as income, credit score, assets, debt, AMI, and DTI.

Funding Sources show all of the funds applied toward closing, and can also show any subsequent loans or funds with liens attached to the property the homebuyer owns. They also record loan and grant terms, application details, and repayments. 

When connected to a Housing Opportunity, they create and update Service File Allocations as well.

Group Sessions track classes and other gatherings offered by your program over time, including logistics and attendees.

Improvements / Adjustments are related to both the Property and Service File Objects and are intended to track capital improvements as well as negative adjustments for damages. Any Improvements/Adjustments added will be reflected in the Purchase Option Price, effecting the resale value of the home after the resale formula is applied. 

Income Sources are related to the Service File. By creating an income source, you can itemize a household's different sources of income, verify income, and track occupations. Income Sources add up to give you the total Gross Annual Income for the Household.

Log Items track sessions spent with a client receiving counseling, on on that client's case. Log Items allow you to track the amount of time you spend with a person, and details in Log Items track conversations to tell a client's story over time. 

Monitoring Events are intended to track post-purchase monitoring activity. Record your key events between purchase and resale such as late payments to the program, notices of default, notices of foreclosure, as well as annual recordings of homeownership requirements like proof of insurance or proof of occupancy.

Opportunity Allocations enable you to track the distribution (or "allocation") and repayment of funds. There are currently two Record Types for Allocations from an Opportunity: Service File Allocations and Property Allocations. Service File Allocations are funds granted or loaned to Homebuyers. Property Allocations are funds used to purchase and develop the property or unit.

Service File Allocation 

Property Allocation 

The Property tab stores information on all the properties in your portfolio.

Service Files represent the "virtual manila folder" in HomeKeeper, where you track all details related to client households and services received. As built into HomeKeeper, Service Files might be used for homeownership, counseling, or assistance services.